Tag: customer service
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Dead Phone Lines and Ignored Emails Plague Government
Ghana's public sector digital transformation efforts are undermined by basic service failures including non-functional telephone lines, unanswered emails, and persistent demands for paper documentation...
Think Tank Calls for Public Sector Service Overhaul
CUTS International Accra has called on Ghana's government to extend its reform agenda to public sector customer service, citing a recent survey showing government...
Fidelity Bank Embraces AI to Drive Efficiency and Cost Savings
Fidelity Bank Ghana has reaffirmed its commitment to responsible innovation and digital transformation in Africa by participating in the maiden Pan-African AI Summit, held...
Banks Celebrate Customer Service Week as Complaints Data Tells Different Story
Ghana's banks rolled out their annual Customer Service Week celebrations this October with the usual fanfare: colorful decorations, themed uniforms, refreshments for customers, and...
First National Bank Marks Decade in Ghana With Customer Service Pledge
First National Bank Ghana has launched its 2025 Customer Service Week celebration under the theme "A decade of help, a future of more…Mission: Possible,"...
