Tag: customer experience
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MTN Ghana Honours Customers in Grand Style at Yellow Soirée in Accra
MTN Ghana has marked 10 years of its Customer Soirée, popularly known as the Yellow Soirée, with a grand celebration at the Labadi Beach Hotel in...
Absa Bank Launches Customer Service Week Activities
Absa Bank Ghana has kicked off Customer Service Week 2025 with a focus on practical service improvements and customer engagement activities across its branch...
Marketing Institute Declares Customer Service Excellence Mandatory for Banks
The Chartered Institute of Marketing, Ghana has fundamentally shifted the conversation around banking standards, declaring that exceptional customer service must become a baseline requirement...
Psychology Breakthrough Could Transform How Businesses Handle Customer Queues
New research has uncovered a surprising psychological phenomenon that could help businesses dramatically reduce the number of customers who abandon queues, potentially saving millions...
Ghana Launches First National Awards for Customer Experience Excellence
Customer Experience Professionals Ghana (CXP Ghana) and KPMG Ghana have unveiled the country’s inaugural Customer Experience Excellence (CXX) Awards, creating a cross-industry platform to...
