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MTN Ghana Plans on Improving Customer Experience

MTN Ghana, the multi-award winning telecoms giant, is to spend $160 million dollars in improving network technology and Information Technology Systems this year to...
Airtel-Tigo merger

Airteltigo join hands with Ericsson to enhance customer experience

AirtelTigo has partnered with Ericsson, a communications service provider, to upgrade and consolidate the network to enhance customer experience. The move is to enable AirtelTigo...

Easter Comedy: The Customer Experience Gathered

It was a collection of the best humor rock stars at the 2018 annual Easter Comedy night. A raucous atmosphere at the Accra International...
AfricaCom 2017

2017 Award Winners for AfricaCom Announced

The 10th AfricaCom Awards held at The Lookout, overlooking the waters of Granger Bay, Cape Town, proved to be a stellar occasion for not...
Krif Ghana Ltd

Krif Ghana Ltd Launches Customer Experience Month

Krif Ghana Limited has launched its Customer Experience Month in Accra, and the month of November has been dedicated to celebrate the importance of...
Ethel Darko

Every Growing Business Relies on Customer Experience – Ethel Darko

The Head of Customer Excellence and Quality Assurance at Groupe Ideal, Ethel Darko has said the customer experience is essential for the growth of...
video

British Airways invests in customer experience for all

British Airways today launched its investment plans for customers, focusing on excellence in the premium cabins and more choice and quality for all. The...

NCA: Conducted Tests Reveals MTN at best in Quality Of Services

This is evident in the latest results of Quality of Service (QoS) data monitoring tests released by the National Communications Authority which indicate that...
Tigo staff

Tigo Staff and Customers Meet

The company used the opportunity to introduce its exciting products and services. The visit included Kaneshie, Ashaiman, Lapaz and Circle markets where...
Ebenezer Twum Asante-CEO for MTN Ghana

MTN Mobile Money Attains ISO/IEC Certification

MTN Mobile Money is the first to receive this certification in Ghana’s telecommunications industry. According to MTN, the ISO/IEC 27001:2013 is an information security standard published...
Tigo logo

Tigo makes major improvements in network and distribution

In June 2014 and the subsequent months Tigo, made various announcements on several network infrastructure and architecture initiatives that would boost both capacity and...

Emirates Adjudged Best Airline In 2014

An annual study conducted by eDreams, one of the largest e-commerce travel companies in Europe, ranked Emirates airline as the Best Airline in 2014....

Vodafone to introduce video on demand service

Vodafone Ghana is partnering iROKOtv, an online movie platform, to introduce the first ever video on demand service in the market offering unlimited access...

Tigo upgrades its center in Ghana?s port city

Telecom operator Tigo has upgraded its shop in Ghana?s port city, Tema, into a customer experience centre. This brings the number of such centres to...
Roshi

Tigo unified short code unveilled

Telecommunication operator, Tigo Ghana, has announced the installation of a world-class IVR, (Interactive Voice Response) that willgive both its pre-paid and post-paid customers the...