Tag: customer experience
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Access Bank Ghana Launches Lifestyle-Focused Loyalty Programme
Access Bank (Ghana) PLC has introduced a comprehensive new loyalty scheme, Rewards by Access, aiming to enhance customer engagement by offering rewards aligned with...
Chatbots Transform Insurance Claims with 24/7 Automation
Insurance firms are integrating chatbots with automated claims systems to accelerate processing, cut costs, and offer round-the-clock customer service.
This synergy enables immediate claim initiation,...
OmniBSIC Bank Enhances Osu Banking Experience with Strategic Relocation
OmniBSIC Bank has relocated its Osu branch to a more spacious and customer-friendly location opposite SAS Jewellery on Oxford Street (GPS: GR-035-6369), effective June...
Data Analytics Revolutionizes Customer Retention in Ghanaian Banking
Ghana's banking sector faces divergent outcomes driven by data utilization capabilities, with institutions leveraging analytics reporting significantly higher customer retention and revenue.
Banks implementing real-time...
OmniBSIC Bank Relocates Achimota Branch to Enhance Customer Experience and Accessibility
OmniBSIC Bank, one of Ghana's leading financial institutions, has announced the relocation of its Achimota branch to a new location at 29 J.A Kufuor...
