Any good professional property managing agent should aim to provide a flexible, functional and efficient management service. It is good practice to promote an attitude of openness, trust and harmony between all parties involved in the running of the property and to aim to exceed the client’s expectations at all times.

It is also important that property management services are benchmarked to the quality standards set out by The Royal Institution of Chartered Surveyors (RICS). If your agent is Regulated by RICS it demonstrates compliance with professional standards reinforced by the stringent controls set out by the Institution.

It also assures clients that managing agent services are regularly analysed and undergo regular and thorough inspection by a representative from the RICS.

This provides protection and comfort to customers by guaranteeing quality standards and compliance with the RICS Service Charge Residential Management Code.

Regulation also demonstrates that client monies are properly secured in a nominated, protected client bank account under the RICS accounting rules.

It is generally accepted that working closely with all participants is the most effective way of achieving results and ensuring that properties and their management affairs are maintained to the quality standards agreed. There are many facets to achieving this goal including:

Property maintenance – planned maintenance, access to competent independent contractors at competitive rates.

Expenditure – setting and agreeing limits.

Service charge management – all aspects of property service charges are covered by our services

Budgeting – annual budgets, tailored to the needs of the estate, the lease and the wishes of the residents.

Customer service and response – a professional approach, diplomatic, sensitive and succinct.

Cash flow – securing service charge and ground rent payments to meet financial commitments.

Client reporting and accounts – regular reporting presented in a clear easy to read format.

Buildings Insurance – Arranging leasehold and freehold buildings insurance and associated management company cover is an essential element of our property management services.

Lease management – upholding the obligations of the lease fairly and clearly to all parties.

Company Secretarial Services – specialist company secretary services are offered to assist with running your leasehold or freehold property management company. Company secretary duties typically include dealing with all associated company legal requirements, liaison with officers and accountants on the company’s behalf, and filing and completion of the annual return to Companies House. Please ask for further details.

To avoid the inherent risks of employing a substandard service provider you should ensure that your property manager is Regulated by RICS and complies with the RICS Service Charge Residential Management Code.

A competent property management agent will ensure that their standards of service meet this Code and will endeavour to place the necessary people, implement procedures and procure contracts to facilitate the management function. A continual process of regular review and improvement will help ensure that leaseholders, freeholders, residents and landlords benefit from the highest quality of service.

In addition to core professional capabilities in the property management field, many agents expertise extends to company secretarial, quantity surveying and project management of major works which can all assist in the economic running and management of your property.

VFM are specialist property management agents maintaining and managing purpose built blocks of flats, apartments, converted houses and privately run residential estates.

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