By Seyi Osuntayo
Emotional Intelligence?
It?s exciting to be here discussing Leadership, Management and Etiquette (LM&E for short), it is imperative however that we set our objectives and expectations in this debut. For me this column is a tip for wise living, to make right choices in our daily living, especially at our workplaces, such that can easily lead us to the next level in our career. It is also a column to tell ourselves some facts about leadership and management.
In this edition we will focus on how to develop emotional intelligence and manage negative tendencies that may emerge from carrying out assignments.
The fundamental reality is that human beings are four dimensional ? body, mind, heart and spirit. These four dimensions are also found in the needs of a man. The survival – physical/economical needs (body), the growth and development need to learn (metal or mind), the relational and love need ? social and emotional (heart) and the need to live a legacy, meaning and contribution ? (spiritual). Corresponding to these four parts are four capacities or intelligences, that all of us posses. Physical or Body Intelligence PQ, Mental Intelligence IQ, Emotional Intelligence EQ, and Spiritual Intelligence (SQ)In Business or Industrial Environment two among these four major IQs normally come to play in our minute to minute relationship. And these are Intelligent Quotient and Emotional Quotient Psychologists say that IQ contributes only about 20% to success in life. Other forces that contribute to success include Emotional Intelligence, Luck, and Social Class. ?However this part of our discourse is on the Emotional Intelligence.
Emotional Intelligence is one?s self knowledge, self awareness, social sensitivity, and ability to communicate successfully with others. It is the sense of timing and social appropriateness, and having the courage to acknowledge weaknesses and express and respect differences. Emotional intelligence is the ability to monitor one?s own and other people?s feelings and emotions, to discriminate among them, and to use this information to guide one?s thinking and actions. It is the ability to use your emotions in a positive and constructive way in relationships with others. For example, if a client or colleague drives you crazy to the point of anger, do you shout at him, slap him, fight with him or knowing that you can derail your relationship with the clients if you do not keep your emotion in check, do you put a lid on your anger, and use your emotions more appropriately?
How you manage such situation is a measure of your emotional intelligence. Emotional IQ has five components these are one, self awareness, which also have five components namely Intentions, senses, appraisals, feelings and actions. Other components of emotional IQ is managing emotions, motivating ourselves, empathy and resolving conflicts/handling relationships. Developing stronger emotional intelligence is one of the greatest challenges of our society. It is important for us to develop stronger emotional intelligence, especially for the work we do here. Our emotions provide us with valuable information about ourselves, others and situations. From frustration to contentment, from anger to elation, we confront these varying emotions daily in the workplace. ?The key is to use our emotions intelligently. Is a Leadership and Etiquette Trainer
Director/CEO- The School of Etiquette
www.theschoolofetiquette.org
234 81 865 86475
