A customer at the damaged ATM
Customers of the Tamale main branch of the National Investment Bank (NIB) have expressed worry at the way in which management of the bank is providing them with poor services lately and have threatened to switch to other banks.
The bank, for over eight weeks, has been operating without an Automated Teller Machine (ATM) after the only one in the regional capital broke down resulting in long queues and pressure in the banking hall.
The ATM service, which is largely patronized by most customers, has in the last two months experienced outages.
As a result of the development, the bank always experiences seasonal human traffic in the last weeks of months.
According to a section of the frustrated customers who spoke to CITY & BUSINESS GUIDE, the Bank must improve its services by providing ATM machines to serve them well.
The paper gathered that the ATM services of the NIB were being offered by another operator.
The Branch Manager, Osmond Amuah, when contacted a fortnight ago, promised that the matter would be resolved in a few days but checks at by the paper revealed that engineers were yet to begin work.
He assured customers that the bank was putting in place a back-up system to make sure that ATM services were operational to improve services in the metropolis.
It is unclear what is preventing management from repairing the machine, which is old to serve a population of about 2,000.
A cross-section of customers, who were dissatisfied, called for more ATMs since their system was not connected to the VISA services to enable them withdraw cash from other branches.
From Stephen Zoure, Tamale
