Ghana Revenue Authority (GRA) Commissioner-General Anthony Kwasi Sarpong has told revenue officers that the country’s ability to meet its ambitious GH¢230 billion domestic revenue target in 2026 depends directly on the quality, productivity and discipline of the institution’s workforce.
Sarpong made the remarks at the opening of the 12th National Executive Council Meeting of the Ghana Revenue Authority Workers Union (GRAWU) in Accra, held under the theme: “Transforming for Impact and Growth: The Role of Labour in Strengthening Work Ethics of GRA.”
The meeting also witnessed the launch of GRAWU’s four-year strategic plan covering 2026 to 2029, which is designed to strengthen the union’s institutional capacity, improve operational efficiency and expand its financial resource base.
Sarpong told delegates that building a world-class revenue institution was not only a governance imperative but an economic one, and that efficient tax administration remained central to financing government spending, infrastructure development and private sector growth.
“Human capital remains the most important asset of the Authority,” he said. “A motivated and well-trained workforce will not only improve operational efficiency but also increase compliance and boost revenue inflows.”
The Commissioner-General said Ghana’s capacity to finance major economic programmes, reduce public borrowing and support businesses depended substantially on how effectively the GRA mobilised domestic revenue. He called on staff to build on the work of previous generations and contribute meaningfully to the country’s long-term economic transformation.
Sarpong said the GRA had already begun investing in structured training programmes and leadership development initiatives to raise technical capacity across the institution, noting that stronger skills among revenue officers would translate into improved tax compliance and better service delivery to businesses, particularly small and medium enterprises (SMEs) that depend on efficient tax administration to operate and grow.
He added that a portion of the Authority’s budget would go toward improving office accommodation, logistics and modern working tools to reduce operational bottlenecks. Investment in digital infrastructure for faster tax processing, improved monitoring and stronger enforcement was also identified as a priority.
On staff welfare, Sarpong said management was working to strengthen health support systems and introduce additional welfare programmes, including a health support scheme for retired staff. He said improved welfare would help retain experienced personnel and reduce staff turnover, which had historically affected institutional performance and productivity.
The Commissioner-General stressed that discipline, professionalism and strict adherence to the code of conduct were critical to improving operational performance across the Authority. He said improved collaboration between management and the Workers Union had helped create a stable working environment, which was essential to sustaining the revenue growth agenda.
