Ghana’s government is moving to reduce the cost of doing business in the Business Process Outsourcing (BPO) sector by opening shared state infrastructure to private operators, as Communications Minister Samuel Nartey George pledged at a government-industry roundtable hosted by Concentrix in Accra.
George told investors and members of the Business Outsourcing Services Association of Ghana that the ministry intended to serve as “an enabler of the ecosystem,” working alongside state institutions to facilitate investment and align workforce development with real industry demand.
The government plans to offer companies access to shared infrastructure across agencies including the Cyber Security Authority, Data Protection Commission, National Communications Authority and Ghana Post, an arrangement intended to lower setup and operating costs for businesses entering or expanding within the sector.
On workforce development, George said the One Million Coders Programme began training activities this week across centres nationwide, but framed its success around a specific standard: job placements rather than training numbers. He disclosed that discussions are already underway with industry players to secure employment commitments for programme graduates.
The minister urged Concentrix to raise its current target of creating 8,000 jobs by 2030, pledging direct policy and operational support to back a more ambitious employment drive. Trade missions to Zambia and Malawi were also announced to promote Ghanaian BPO businesses regionally while diplomatic channels work to attract inward investment.
Additional business climate reforms disclosed at the roundtable include an electronic visa system being developed with the Foreign Affairs Ministry and faster business registration processes, both aimed at reducing friction for foreign companies establishing operations in Ghana.
The push to grow outsourcing and digital services forms part of a broader strategy to diversify the economy, attract technology investment and expand formal employment for young people amid rising global demand for remote business support services.
