Ghana’s government and outsourcing industry leaders convened their first High-Level Government-Industry Roundtable in Accra to map a concrete path toward 100,000 new jobs and establish the country as a globally competitive outsourcing destination.
The Business Outsourcing Services Association Ghana (BOSAG) organised the event in partnership with the Tony Blair Institute for Global Change (TBI), and hosted by Concentrix, a Fortune 500 technology and services company. The roundtable brought together senior government officials, industry leaders, and development partners under the theme: “Positioning Ghana as a Competitive Global BPO/GBS Destination: From Strategy to Execution.”
Minister for Communication, Digital Technology and Innovations, Samuel Nartey George, reaffirmed government’s commitment to the sector, describing BOSAG as a critical instrument in Ghana’s digital transformation agenda. He announced that the Ministry would coordinate with the Ministry of Trade, Ministry of Foreign Affairs, and the Ghana Investment Promotion Centre (GIPC) to sharpen investor attraction and market access efforts.
The Minister also linked the sector’s growth ambitions directly to the One Million Coders Programme, which has now launched across more than 150 training centres nationwide. “For me, the One Million Coders is not just a political tool,” he said, stressing that outcomes matter more than training numbers.
He urged outsourcing companies to expand operations beyond Accra into regions where lower real estate costs and multilingual talent pools could support diversified service delivery, and confirmed government’s readiness to repurpose state-owned properties for Business Process Outsourcing (BPO) and Global Business Services (GBS) operations where proven demand exists.
BOSAG Chief Executive Officer David Gowu told the gathering that Africa controls only 2.8 percent of the global outsourcing industry, despite the sector being valued at approximately $1.5 trillion worldwide. He noted that while South Africa, Egypt, Morocco, and Tunisia are aggressively competing for outsourcing investment, Ghana continues to grow largely through organic expansion rather than coordinated promotion.
Gowu disclosed that global firms Teleperformance and Concentrix alone employ more than 2,500 full-time staff in Ghana, with the broader sector supporting employment for over 20,000 young people. Concentrix Country Manager Ryan Keilloh added that his company employs more than 1,200 young Ghanaians, with over 130 promoted into leadership roles this year.
TBI advisors identified five priority areas requiring urgent action: political advocacy to build investor confidence, skills alignment, demand generation, infrastructure and real estate repurposing, and enabling market access reforms.
Closing the roundtable, National Communications Authority (NCA) Board Chair Mavis Ampah Sintim-Misa declared that Ghana had moved beyond the emerging phase of the BPO and GBS industry and urged both local and international operators to act on the opportunity without delay.
