In this fast-paced knowledge-based social media-driven economy, the role of customer service cannot be over emphasized. A company?s customer service personnel are as valuable to the company as the brand, worth, value or reputation of the company. How well a staff handles a client can decide a new deal or otherwise for the company. The subject of customer service however is not the reserve of companies. Customer service is indeed attitude and not departments as a number of people view it. What value do you place on the seemingly little roles that you play? If you were a C.E.O. would you poach your own services?
At any given point in time, you are either a C.E.O. or customer. As a C.E.O., you provide goods or rather render services to other people. The people who interface with your goods or services from production to finish are your customers. As a manager of a restaurant, your customers may include people who walk into your restaurant to make purchase, those who see your handbills or viewers or listeners of your commercials on several media platforms. Of course it would include those who make call orders or orders through your online platforms. How do you want these persons to interface with your product or service?
As the C.E.O. of any organization, your attitude should not merely be in delivering services to your clients or customers, rather in getting them satisfied. When you take the stand of a customer how do you want the service you require to be delivered to you?
Samuel Agyeman-Prempeh
Inspirational Preacher, Author, Corporate MC and Events Executive
