Consolidated Bank Ghana (CBG) has launched an agency banking service in Accra, extending financial access to underserved communities through approved agents across all regions of the country.
Managing Director Naomi Wolali Kwetey announced that the bank has already onboarded 168 agents since the initiative began, with a target of 1,000 agents by the end of 2026 and a further scale-up to 8,000 agents by 2028. The phased expansion signals an aggressive push to close the gap between formal banking and the communities that remain outside its reach.
“We aim to provide simple, secure and differentiated banking experiences,” Kwetey said.
Phase one of the service covers cash deposits, withdrawals, interbank transfers, bill payments and account opening, allowing customers to complete core banking transactions close to their homes and workplaces without visiting a traditional branch. The initiative is expected to ease congestion in banking halls while supporting Ghana’s broader financial inclusion agenda.
The agency banking platform was developed in partnership with local technology firm First Vision Technologies and global financial technology company Modefin. Transactions run across mobile applications, web platforms, Unstructured Supplementary Service Data (USSD) channels and point of sale devices. The platform meets Payment Card Industry (PCI) Security Standards, and agents operating under the scheme benefit from insurance coverage through the bank’s bancassurance arrangement.
Deputy Managing Director Sheila Azuntaba said the initiative strengthens CBG’s mission of becoming the preferred Ghanaian bank, while also creating business opportunities for agents in their communities. First Vision Technologies Chief Executive Dickman Nana Yaw Adarkwah noted that the combined effort merges global fintech expertise with local market knowledge, and praised CBG for investing in indigenous technology firms.
Established in 2018 as a resolution institution after the collapse of several insolvent private banks, CBG has grown into one of Ghana’s major state-owned financial institutions. The agency banking rollout represents its most direct push yet to extend its footprint beyond branches into everyday community life.
