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banks

Kenyan bank customer deposits grow slower amid digital cash boom

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Customer deposits in Kenyan banks in the first half of this year recorded a slower year-on-year growth as financial institutions continued to feel digital...
MTN

MTN offers quick loan via mobile money platform

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MTN Ghana in partnership with Afb GHANA have launched the “Qwikloan” service to provide convenience to customers in times of need to enhance their...

Obviously The Customer Cannot Always Be Right!

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‘’I won’t do business with you again!!!’’ This is by far the most dreaded statement every customer service agent never wants to hear. What makes...
GOIL

GOIL Rolls-out Customer Appreciation Campaign

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Ghana Oil Company Limited (GOIL) has rolled-out targeted Customer Appreciation Campaign aimed at rewarding users of GOIL products as well as creating environment for...

ECG Improves Upon It’s Customer Care

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The Electricity Company of Ghana (ECG) in the Ashanti Region, has scaled up the effort to improve customer care through prompt response to complaints....

BoGs Consumer Complaints Steps Boost Customer Confidence

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Consumers of financial services will from henceforth be able to demand compliance from their respective institutions they transact business with.It follows the completion of...
Fire fighters work at apipeline explosion scene at Ijegun area in Lagos, southwest Nigeria, March 16, 2014. According to Ibrahim Farniloye, the National Emergency Management Agency (NEMA) public information officer of Lagos, the explosion was as a result of underground spillage through points of previous vandalization. (Xinhua/Olatunji Obasa)

Ravaging Fire Destroys Seed Production In Ho

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Ravaging fire has swept through Kabakaba Hills overlooking Ho and destroyed millions of new seed production. Mr Tordey Gershon Amaglo, Customer Service Officer of the...
National Investment Bank, NIB

NIB Introduce International Master Card To Make Transaction Easy

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The National Investment Bank (NIB) has launched its International Master Card in Accra to make transactions easy for customers. The cards- the service go card,...

Nestlé Ghana Rewards Loyal Customer of Nestlé Nido

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Ms Deborah Ankrah, a loyal customer of Nestlé Nido, has emerged the overall winner of the Nido Back to School Promotion, a promotion aimed...
law

Banker Charged With Conspiracy And Stealing

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A banker who is accused of siphoning GH₡356,100.00 from various accounts with Ghana Commercial Bank (GCB) has appeared before an Accra Circuit Court on...

StarLife Assurance Takes A Golden Star in Customer Service, Other Awards

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StarLife Assurance Company Limited picked four awards at the 6th Customer Service Conference and Awards held in Accra. The company took home the...

Fuel Stations and Customer Service

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Any business outfit that provides excellent customer service is likely to benefit from free word-of-mouth marketing also known as advocacy from satisfied customers and...

Consumer charter and the upsurge in electricity bills

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The Africa Centre for Energy Policy has added its voice to that numerous calls “that government should reduce the levies and taxes” on electricity...

Customers Rate Hyundai’s i20 R5 Rally Car High

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The arrival of warm, spring weather in southern France provided perfect testing conditions for the Customer Project engineers and test and development driver Kevin...

Customer transactions would not be disrupted – ADB

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This is contrary to reports making rounds that its workers will be on strike. The management of the Bank said, it has been notified of...
MTN CEO's Press Briefing With NCR

MTN engages journalists on 4G LTE necessity

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The inception of 4G LTE technology in the country has as many will say has to be beneficial to the businesses whose target market...
Electricity Company of Ghana

New software will improve customer service efficiency – ECG

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The Electricity Company of Ghana (ECG) in the Volta Region will from December, this year introduce Commercial Management System (CMS) into its operations to...
Societe Generale

Societe Generale launch The Final Countdown promotion

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The campaign is meant to give customers the chance to multiply or quadruple or double the cash they deposit. The promotion, which reinforces the Bank’s...

Kenya’s Central Bank Chase After Upper Class Clients

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The bank is planning to utilise this platform to realise a fast growing segment of high net worth customers. The customers will enjoy premium facilities...

Insurance Commission to ensure customer protection

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According to her the action is to ensure that insurance companies keep adequate capital and make technical provisions to meet their liabilities, and also...
MTN

MTN reveales major expansion for mobile services

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The upgrade to the Ericsson Converged Wallet solution is in line with MTN?s renewed focus on creating a distinct customer experience for customers. A...
GCB

GCB hold fifth draw for “Big Money Promo”

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Winners of the draw included Madam MayQueen Dogbe of the Presta Branch, who won a cash prize of GH? 2, 000.00 with Mr AtaYaw...

HFC Bank Put In Measures to ensure Customer satisfaction

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Management of HFC Bank will continue the good work that the past leadership started and remain committed to move the Bank to new heights...

HFC bank places emphasis on customer satisfaction

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The new management of HFC Bank, Ghana, has reiterated its commitment to move the bank to new heights and improve it for the benefit...
Dominique Martin, Regional Commercial Director of Africa at Sidel

Sidel organises business seminar for customers in Nigeria and Ghana

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Sidel, the leading global provider of complete PET packaging lines and solutions for liquids, announced today that it will host a one-day event for...
BANK

Brakwa – Breman Rural Bank gets new board

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An astute banker with the Ghana Commercial Bank, Mr. Anthony Buabeng has been elected the new Chairman of the Board of Directors of the...
Peak

Customers win generators in “Shine with Peak” promo

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Peak Milk has celebrated winners of its on-going 60- day sales promotion campaign dubbed: ?Shine with Peak,?, at a prize presentation ceremony in Accra. ...

Airtel Money Hits 2 Million Customer Mark

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Telecommunication giant Airtel Ghana, as taken pole position as a market leader in innovation and relevant product offering. The company announced substantive increase in the...

SG Ghana launches ultra-modern branch at East Legon

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Societe Generale (SG) Ghana has inaugurated its 40th Branch at East Legon, in Accra, to serve customers in that area and its environs, with...

Legal Sanctions To Be Imposed On 3 Airlines For Shoddy Customer Service

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Three major airlines are facing legal action over alleged breaches of consumer law in their handling of passengers hit by disruption to flights. Aer Lingus,...