Zambia’s telecommunication regulator on Thursday threatened to review licenses given to mobile phone service providers unless they improve their services to subscribers. mobile
The Zambia Information and Communication Technology (ZICTA) warned that the licenses given to mobile phone operators will be reviewed if they continued to provide poor quality services to subscribers.
Margaret Mudenda, the director-general of the regulator, in a letter addressed to the mobile phone operators, expressed concern over the deplorable services being provided by the country’s three mobile phone service providers.
According to her, the regulator will be forced to revise regulations governing mobile phone service operators unless they improve their services.
The revision of the regulation governing mobile phone service operations, she said, will be undertaken to achieve higher quality of service.
Subscribers have complained of poor services provided by the mobile phone operators which range from dropped calls, loss of voice connectivity and poor reception, she added.
The regulator has since appealed to subscribers to report any mobile phone provider for any poor service rendered.
Zambia has three mobile phone operators namely Airtel, a subsidiary of India’s Bharti Airtel, MTN Zambia, a subsidiary of South Africa’s headquartered MTN and Cell Z, a subsidiary of state- owned telecommunication firm Zamtel.
Stakeholders have been calling for the entry of a fourth mobile operator on the market in order to enhance competition which will result in improve service provision. Enditem



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