The Competition and Consumer Protection Commission (CCPC) said the number consumer cases it tackled increased from 827 in 2014 to 1,791 in 2015, representing an increase of 53.82 percent.

Zambia The increase is as a result of massive awareness programs on consumer rights and obligations.

“The Commission has recorded an increase in the number of consumer cases resolved, this can be attributed to the fact that consumers are now appreciating their consumer rights and obligations and enhanced sensitization on consumer related issues by the Commission,” Brian Lingela, the CCPC Director Consumer Protection said in an emailed statement.

According to him, the wholesale and retail trading sector was outstanding in terms of complaints and this was as a result of defective products especially electrical products.

Zambia as a predominant import will continue to experience an influx of substandard products from other countries which affect local consumers, he added.

Other consumer complaints received mainly hinged on poor service such as unsolicited insurance cover, misrepresentation in loan agreements and supply of defective goods, failure to supply a service within a reasonable time especially in the courier services for the goods that were bought through online shopping.

The consumer watchdog also received five cases of excessive pricing by some businesses especially dominant firms. Enditem

Source: Xinhua


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