Prepaid-meters
Prepaid-meters

Managing Director of the Electricity Company of Ghana (ECG) Ing. Samuel Boakye-Appiah has disclosed that his outfit is working assiduously to resolve the current challenge their customers are facing.

“I start by sincerely apologizing for the inconvenience and stress that we have caused our customers who have been affected by the BOT vending challenge,” he apologized
He made this remark during a press briefing held in Accra, to update Journalists on the BOT Situation in Accra.

According to him, they have able to maintain a customer service desk of 40 in number to attend to customers at the project office where the team of BOT System Administrators are located.
Adding that, their experts were able to reengineer the system to reduce the human intervention. We are therefore operating higher automated system that runs faster than the previous one. And we have increased the service desks from 40 to 60.

According to him, they have able to set up a customer service desk at the Kaneshie District office which is within the Avenor Office in Accra and Achimota District where customers under these district should contact for the reactivation of their cards.

“With respect to the two other Districts , namely Dansoman and Korle-Bu , we wish to appeal to customers to deposit their faulty cards after it has been proven to be dysfunctional with their names and phone numbers .These will be reactivated and they will be called to come and pick their cards or will be given a time for collection

This he said, customers who are unable to upload credit to their prepaid meters that the situation will ease by this weekend.

Ing. Samuel Boakye-Appiah stated unequivocally that the engineering challenge has been brought under control, apologizing for the inconvenience caused customers.

Earlier this week, a software problem with the ECG prepaid meters in some parts of Korle-Bu, Kaneshie, Achimota and Dansoman, caused many customers inconvenience with those who use the service for their businesses to run at a loss. “We shall fix the challenge soon, I don’t believe it will continue to next week,” he assured.

By: Isaac Kofi Dzokpo/Newsghana.com.gh

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