Urge telecoms consumers to take advantage of the CAB, established to protect their rights

The Executive Vice Chairman of Nigerian Communications Commission (NCC), Dr Eugene Juwah, has advised telecommunications consumers in the country to protect their rights. 

He made this call at the First National Telecoms Subscribers Summit in Lagos, saying telecoms consumers can protect their rights by reporting to the appropriate authorities any unjust practice by the telecoms operators.

The summit, tagged ?Nigerian Telecoms Revolution: Consumerism as the Last mile Challenge? was organised by the National Association of Telecommunications Subscribers (NATCOMS).

Juwah, who was represented by Tony Ojobo, the Director of Public Affairs, NCC, urged telecoms consumers to take advantage of the Consumer Affairs Bureau (CAB), established by the commission to protect their rights.

?In a bid to implement this mandate, the commission established the Consumer Affairs Bureau (CAB) in September, 2001,? he said.

He further said that NCC had developed a Consumer Web Portal, serving as an interactive avenue to disseminate information on its activities and initiatives toward achieving consumer protection. He said the portal is also to empower consumers and get feedback from them on the performances of service providers as well as the commission.

Juwah disclosed that one of the commission?s directives is to protect consumers and promote the interest of consumers against unjust practices from their service providers. According to him, there has been a transformation from mere service provision to ensuring that consumer satisfaction ranks highest in priority, in the provision of ICT goods and services. He added that the telecommunications watchdog ensures that consumers are compensated when wrongfully billed or when there is loss of service.

?The consumer occupies the central position in our scheme of things and comes top among all our stakeholders,? he said.

The President of NATCOMS, Deolu Ogunbanjo said that the aim of the Advocacy Group was to foster understanding of consumer issues among stakeholders in the industry. He said that NATCOMS had been monitoring and working with service providers on regular basis to ensure good quality service delivery. 

Ogunbanjo added that the association was charged with the responsibility of educating consumers on the protection of their rights and other telecoms issues.

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