MTN Ghana has reported a cybersecurity incident affecting some of its customer data, but assures the public that its platforms remain fully operational and secure.
In a statement, the company revealed that early investigations suggest the data of about 5,700 customers may have been impacted. MTN Ghana emphasized that it directly contacts affected individuals and works closely with leading cybersecurity experts to conduct a thorough forensic investigation.
“The confidentiality, integrity, and availability of our systems remain central to how we operate and serve our customers,” the statement read. MTN added that while the full extent of the breach is still being assessed, swift measures have been taken to safeguard its environment in line with established security protocols.
As part of its response, MTN Ghana has urged all customers to remain vigilant and adhere to standard cybersecurity practices. Customers are advised to update their MTN, MoMo, and banking applications, use strong and unique passwords, activate multifactor authentication, and avoid sharing sensitive information such as passwords, PINs, and one-time passwords (OTPs) through phone calls, text messages, or emails.
MTN Ghana reassured customers that protecting their personal information remains a top priority. “We are committed to containing and managing this matter carefully while keeping our customers and stakeholders informed,” the company stated.
Customers seeking assistance or additional information are encouraged to contact MTN’s support team via the toll-free number 100.
MTN Ghana is the market leader in Ghana’s mobile telecommunications industry and is part of the MTN Group, a leading emerging markets operator focused on delivering digital solutions across Africa under its Ambition 2025 strategy.
Source: Isaac Kofi Dzokpo/newsghana.com.gh
