MTN Ghana has confirmed a cybersecurity incident that potentially exposed data of about 5,700 customers.
The telecommunications company stated its systems remain fully operational while it conducts forensic investigations with cybersecurity experts to determine the full extent of the breach.
In an official communication, MTN assured customers it had contained the incident and was working to mitigate any potential impacts. The company emphasized its commitment to data protection and system integrity, noting affected customers would be contacted directly. Early investigations suggest the breach was limited in scope, though the inquiry remains ongoing.
Security experts consulted by MTN recommend customers take precautionary measures, including updating mobile apps and devices, using strong unique passwords, and enabling multifactor authentication where available. The company warned against sharing personal identification numbers or one-time passwords in response to unsolicited requests.
This incident follows a growing trend of cyberattacks targeting African telecom operators, with several major breaches reported across the continent in recent months. MTN’s disclosure comes as Ghana implements stricter data protection regulations requiring prompt notification of security breaches.
The company has established dedicated channels for customer inquiries, including its 24-hour toll-free support line. MTN’s response to this breach will be closely monitored by industry observers, particularly regarding its handling of customer data protection and communication transparency.
Telecom security specialists note that while digital transformation brings convenience, it also increases vulnerability to sophisticated cyber threats. This incident serves as a reminder for both corporations and individuals to maintain rigorous cybersecurity practices in an increasingly interconnected digital landscape. MTN has pledged to provide updates as its investigation progresses and strengthen its systems against future threats.
