MTN Ghana has taken another judicious step by organizing Customer Service Awards ceremony in Accra.

The event which was held in a grand-style; was aimed at awarding 30 customer service agents both internally and externally in recognition of their outstanding service, commitment and support to the success of the brand.


And also, by maintaining excellent customer service that has sustained the MTN business over the past 20 years.

Speaking at the event, Chief Executive Officer (CEO) of MTN Ghana Mr. Selorm Adadevoh, averred that customer service is among the key criteria in measuring business success.

This he said, to be considered the leading telecommunications network in Ghana with the largest network and subscriber base is a success story by all standards.

According to him, successful business people believe that customers even look beyond the quality of a product, placing emphasis on exceptional customer service. It is a known fact that outstanding customer service builds loyal customers.

Through this commitment, we together with all our partners, have been able to build arguably the most profitable company in Ghana with trail blazing records in the telecommunications industry in Ghana.

“It is for these reasons that as a company, MTN Ghana has decided to put deliberate measures in place to celebrate the people who interface with our customers and the public on a daily bases,” he stated.

MTN Ghana has always provided our staff with a healthy and competitive environment to create a culture of excellence.

Customer Relations Executive at MTN, Jemima Kotei Walsh, noted that the company had always provided their staff with a healthy and competitive environment to create a culture of excellence and this, together with many others, differentiated them from all others.

This she said, customer care remained at the core of their business and indeed the nature of their business reaffirmed the adage that the customer was a king.

Adding that, the award was to reward stakeholders for their sincere partnership in maintaining excellent customer service.

Branches and call centre teams that received awards were, ISON Team 19; Eagles Team; Nkunim; Ison Team 6; Tema C 25 Service centre; Takoradi Main Service Centre; and Tamale Service Centre.

The internal divisions awarded were Sales and Distribution; Enterprise Business; Marketing; MFS; Human Resource; Network Group; CPG; Information Systems ; Finance and Service; and Business Risk Management Division.

The external stakeholders and their products were Econet Media, with the product, Kwese Tv & Kwese Iflix; Timmwe, with product, Spin the Wheel; Ayo Intermediaries, with Ayo recharge and send with care; Prepeez with 2CTV; Hubtel with MoMo payment platform & Content Service.

The rest were Cellulant with Mula; Nsano with the product MoMo payment platform; Dream Oval with Slyde Pay; Jumo with the product Qwikloan; and United Pensions Trust with My Own Pension.

MTN Ghana also awarded some key partners including Tecno Tree Convergence, ISON BPO International Limited, Innova DDB, Rakes, Insight HR, Reliance Personnel, Huawei Technologies, Ericsson, BSYSTEMS, Rancard Solutions, Kevin Ikechukwu Woanyah and Wisdom Kuedokah (Engineers).


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