Mobile Money Agents

Ghana’s leading mobile telecom network, MTN has held another ground-breaking event in Accra, by celebrating over 120 Mobile Money Agents who have exhibited professionalism in discharging their duties to promote the mobile money business.

The MTN Mobile Money Agents Awards event was the first of its kind in the telecom industry in Ghana, and aimed at rewarding all Mobile Money Agents in the country.

Speaking at the maiden edition of the Mobile Money Agents awards night in Accra, the General Manager for Mobile Financial Services, Mr. Eli Hini, noted that MTN instituted the awards event in order to reward and celebrate agents who have respected and discharged their duties in accordance to the rule and regulations governing Agent operations.

“Knowing how diligently you have worked as agents to ensure our customers have a good experience with Mobile Money services, we are celebrating you today for showing leadership and integrity in your day to day activities.

The first celebrations took place in Takoradi last week, it was awesome. It is the turn of Accra today and next week, we will be in Kumasi for the same purpose,” he noted.
According to him, the agents have responsibility to serve as ambassadors for the brand.

This he said, their actions and inactions impacts the image of MTN. Therefore we urge you to provide exceptional experience for our customers.

“Mobile Money is convenient, and it will be unfair if our customers have to go through hard times to access the service due to an agent’s poor conducts. It is as a result of this that agents who over charge and do not adhere to the rules and regulations are dealt with and eventually blacklisted,” he emphasized.

As agents we must not indulge or connive with fraudsters to defraud customers. As you know, those who engaged in fraudulent activities have been handed over to the police and prosecuted.
This he said, to further check the background of their agents, they are working closely with the Police to thoroughly screen the personnel who apply to become agents of Mobile Money.
Adding that, in order to ensure the credibility of the service; the agents will be thoroughly scrutinized and well observed just for the safety of our customers.

In all, Mr. Kwame Kwadon, of Notable E – Solutions emerged as the overall best Mobile Money Agent. He received a motorbike, certificate of honour and other valuable items.
Other prizes won by some agents include: Generator, mobile phones, solar lamps and others.

The event also saw a talented singer/ rapper; Kuami Eugene and the winner of MTN Hitmaker 4, Kidi passing through.

By: Isaac Kofi Dzokpo/



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