Mtn Customer Outreach
Mtn Customer Outreach

Some customers of Mobile Telecommunication Network (MTN) in the Tamale Metropolis have expressed satisfaction with its Mobile Money (MoMo) service describing it as a game-changer in terms of boosting business activities.

They lauded the telecom service provider for offering the MoMo service saying it was the fastest, easily accessible and the most reliable money transfer service helping to enhance their revenue generation as well as sustaining business growth.

They expressed their satisfaction in an interview with Ghana News Agency in Tamale on Tuesday at the sidelines of a customer outreach exercise organised by MTN at the Central Business District of Tamale to interact with their customers, listen to their concerns and institute measures to address them.

Mr Inusah Soulisu, a businessman in Tamale said transacting business activities with partners in faraway places used to be difficult adding the introduction of the MTN MoMo made it much easier to send and receive money from business associates from afar.

He said “It was always difficult for me to pay for my goods from Accra because of the long queue in the bank, but with the help of the MoMo service by MTN, I just sit in my shop in Tamale and buy and make payment for my goods without any difficulty.”

Miss Fadila Zakariya, a nursing student said the MTN MoMo service enhanced her ability to save while increasing the security of her money saying “I no longer have fear because my money is always safe and easily accessible to me at any time.”

She explained that being a student and taking student allowances from government, there was need for the operations of the MoMo service to be linked with the E-Zwich service to make it easier to receive her nursing allowances.

She urged Management of MTN to put in security measures that would check criminal activities in the MoMo service to safeguard the money of customers.

Mr Aremeyaw Osman, a businessman at Old Airport, a suburb of Tamale, complained about poor network connectivity around the Old Airport area thereby making voice calls unstable urging MTN to help fix it.

Mr Kwasi Osei Hyeaman, MTN Northern Sector Area Sales Manager described the customer outreach exercise as important saying “The exercise achieved the purpose for which it was organised, and we hope to improve on the various aspects of concerns raised by customers to enhance our services.”

Mr Hyeaman urged customers to help in the fight against fraudsters in the operations of the service by being self-conscious of the security of their MoMo service’s password, saying “In the future we hope customers can transact every kind of business activity through the MoMo service.”

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