The new branch manager of Golden Tulip Hotel Accra, Mr. Marshall Fianko Out, has assured the hotel’s large clientele of top-class food and beverage services in the ensuing years.

Mr. Otu expressed the optimism last week in Accra when management accorded him a warm reception after successfully completing a three-year traineeship Hospitality Management course at the International Hotel School in South Africa.  Mr. Otu, who graduated with honors, was awarded the ‘Best Management Trainee Academic Achievement Award’ in addition to a Diploma in Hospitality Management which he obtained after completion of his course.

Mr. Otu, formerly a waiter at the Banquet Department, won the Golden Tulip Hospitality Group’s scholarship to pursue the Hospitality Management course in South Africa.

He expressed his sincere gratitude to management of the plush Golden Tulip Accra for sponsoring him on the course, further saying he is ready to bring the training and experiences he has picked up in South Africa to improve on the hotel’s services.  He added that the traineeship course in South Africa has enhanced his appreciation of the hospitality industry, and as a result has realised the “huge disparities about what we do here and elsewhere, in terms of customer service”.

Welcoming him back, management of the hotel paid glowing tribute to Mr. Otu for excelling — indicating that it will go a long way to bolster the image of the hotel, as well as motivate other staff-members to strive for excellence.

This was carried in a message delivered by the Human Resource Manager of Golden Tulip Accra, Mrs. Aku Aryee, at the welcome-reception.

Members of management present were: Mr. Sajid Khan, General Manager; Mrs. Bertha de Graft-Johnson, Sales and Marketing Manager; Mark Gaskin, Xperience Manager; Mr. Sam Aduama, Technical Services Manager; Mr. Tahidu Bukari, Financial Controlle; and Mr. Francis Deyegbe, who is the Guest Services Manager.

Mrs. Aryee described Mr. Otu’s achievement as indicative of the special emphasis the hotel lays on human resource training.

She explained that the policy of Golden Tulip Accra is to periodically sponsor some of its staff to pursue educational training in hospitality abroad — as part of a conscious process to give its staff the necessary international exposure, and as a way of building a reliable human resource base.

“You may read about hospitality from books, but you can’t compare that with experiencing international exposure,” she said, adding: “Now that he is back, we would want him to groom his staff with the knowledge he has acquired, and also guide and supervise them to work effectively.” Mr. Otu has assumed office as the Branch Manager supervising operations in the hotel’s food and beverage outlets.

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