SEND GHANA has on the 24th October, 2017, launched a research report that forms part of activities under the project named; Making the Budget Work for Ghana in Accra.

This project was funded by the Global Partnership for Social Accountability (GPSA), through the World Bank, with the objective of improving access and quality of services in priority programs in the health and education sector in 30 districts in Ghana, by strengthening accountability and transparency in the budget process by 2018.

The study which was undertaken in 30 districts across 4 regions, namely Greater Accra, Northern, Upper East and Upper West regions, was done by interviewing 2026 respondents having women constituting more than 56%.

The main objective of this report entitled; Giving Patients Value for Money: Are Clients Satisfied with the Quality of Health Services?, was to assess citizens’ perception on the attitudes of health workers including Doctors, Nurses, Pharmacists and others in the delivery of quality and equitable healthcare services.

In a presentation on the monitoring findings done by Harriet Nuamah Agyemang, the Senior Programme Officer at SEND GHANA, the report indicated that, majority of the respondents constituting 76%, were highly satisfied with the kind of services rendered by health workers, particularly Doctors and Pharmacists, thus, they were attentive in listening to respondents during healthcare service delivery.

Again, the report showed that, although respondents were satisfied with Nurses for being polite in issuing out instructions to them, they were not very pleased with Nurses’ dull attitude towards work by not reporting on time, disregarding queues and attending to friends or acquaintances, treating some patients harshly, especially those with NHIS cards and those certain illnesses like HIV.

The report also found that, respondents were very dissatisfied with health workers at the records section.

On his part, Dr. Kwabena Twum-Nuamah, Chairman of Parliamentary Select Committee on Health has called for the need for the Ghana Health Service to consider the issuance of appointments to some category of clients to avoid long queuing at healthcare centres.

According to him, the current long delays at the facilities is as a result of patients reporting at the same time at the facilities and urged the country to consider giving appointment to avoid such unnecessary delays.

He also reiterated on the need to create the right environments in terms of infrastructure to address the issue of patients’ privacy at health centres.

“As a Country we must create attractive forces to attract health workers to accept postings to deprived areas. We must also be very frank as a country to interrogate the system and put things right. It is time we stop beating around the bush and fix the problems confronting our health workers,” he urged.

Dr. Linda Vanotoo, the Greater Accra Regional Director of Ghana Health Service (GHS), in her remarks also said, Ghana Health Service was embarking on a lot of programmes, including peer review mechanism to improve on healthcare delivery, especially at the customer care unit.

She added that, the Service was committed to ensuring that quality service was improved through adherence to the code of ethics and conducts.

Dr. Robert Kuganab-Lem, Deputy Ranking Member on Parliamentary Select Committee on Health, emphasised on the need to look at policies that addressed the inequalities in the health sector.

And suggested ICT development systems, which would strengthen the country’s records structures.

This, Dr. Robert said, could be achieved through the use of ICT Graduates from the county’s universities, adding, “It is about time we encourage our young graduates to start developing little programmes to assist in the country’s socio-economic development”.

“In my opinion we need strong men to build strong institutions to move the country forward,” he said.

Mr. Siapha Kamara, Chief of Party, P4H Project, SEND Ghana Consortium, said it was important for the tax payer to be empowered to hold policy makers accountable and urged the media to continue to set the agenda for policy makers to act.

And thereafter, urged the GHS to adhere strictly to its code of ethics and conducts in order to sanction those who would not work according what it States.

By:Sammy Adjei/


Please enter your comment!
Please enter your name here

This site uses Akismet to reduce spam. Learn how your comment data is processed.