Transparency in the activities of the telecoms industry, coupled with the openness of operations, are important attributes the industry should covet, Ursula Owusu-Ekuful, Minister for Communications, asserted here on Tuesday.

In her message at a day’s dialogue session with industry players, the minister urged telecommunication service providers to ensure that stakeholders were engaged enough on all issues bothering them to ensure harmony in the sector.

The dialogue session, organized by the Network of Communications Reporters(NCR), an advocacy group, on the telecommunication industry excellence and transparency, was on the theme “Moving From Service Quality to Service Excellence”.

“Among complaints that come to us at the ministry are issues about mute speech on call, muffled voice (poor quality sound) – instances where customers are told they have no credit to make calls when in fact they have substantial credit,” she disclosed.

She added: “Call drops and serious delays in call set-up time are frustrating experiences to subscribers. In the area of data, and internet service, transparency in pricing of data bundles is required to ensure satisfactory subscriber experience.”

Owusu-Ekuful also urged telecommunication companies to work with the media group to join the crusade to raise awareness on cyber security threats and campaign for child-line protection measures.

“We have established quality of service indicators for operators and service providers and this monitored once every quarter in all Metropolises and twice in all districts within the country,” Kofi Datsa, Director of Regulatory Administration at the National Communications Authority (NCA), stated.

Over the years, according to Datsa, the NCA complaints database indicated that complaints on billing and credit deduction were very high.

“In this regard, we began to conduct billing verification where we are able to assess promotions and offers from telecos and to ensure that consumers get what they are promised,” he assured. Enditem

Source: Xinhua/NewsGhana.com.gh