Ghana’s Public Utilities Regulatory Commission (PURC) secured GH¢4.47 million in financial redress during the first half of 2025 through its complaint resolution system.
According to PURC data, 689 of 700 complaints in Greater Accra were resolved a 98% success rate resulting in GH¢4.3 million recovered for the Electricity Company of Ghana (ECG) and GH¢174,000 refunded to customers.
Quality of service issues dominated complaints, with 650 cases involving erratic power, faulty equipment, and water supply failures. Greater Accra Regional Manager Gifty Bruce-Nelson confirmed ECG accounted for 79% of grievances, followed by Ghana Water Company (16%) and consumer billing disputes (5%). Digital submissions via electronic channels surged to 406 cases, nearly doubling from 2024 levels, reflecting expanded public access to the regulator.
Persistent challenges emerged in communities like Volo, where outdated meters caused prolonged outages. PURC conducted 20 oversight visits to ECG facilities alongside public education campaigns to improve accountability. The recovery follows 2024’s GH¢11.4 million retrieval for ECG in Greater Accra, demonstrating sustained regulatory pressure under President Mahama’s infrastructure reforms.
Bruce-Nelson reaffirmed PURC’s dual mandate: “safeguarding consumer rights while ensuring utility efficiency.” The commission’s intensified monitoring aligns with national efforts to stabilize power and water services amid broader economic recovery initiatives.
