NHIA
NHIA

The Ghana Health Insurance Authority (NHIA) has won the 2019 Inspirational Public Sector Leadership Awards (IPSLA) as the best in innovation, technology application and service delivery, among other key indicators.

The NHIA scored 91.2 percent to beat strong competition from the Driver and Vehicle License Authority (DVLA) which placed second with 90.45 percent, the National Service Secretariat third with 86.4 percent.

They were followed by the Ministry of Energy with 86.2 percent, and the Ministry of Business Development with 85.8 percent.

The institutions were measured using performance indicators such ideas, new innovations, methodology in its implementation, structural changes in public sector agencies and management culture in undertaking the innovative processes.

Presenting the research methodology, the head of Research at Imani Centre for Policy and Education, Patrick Stephenson, said “the findings were a wakeup call for public sector workers to do well in the service delivery to stakeholders in the nation”.

He lauded the best performers and tasked those who did not do well to improve to new innovations and development in their outputs.

Research Consultant with Imani, Mudasiru Mahama, said innovation was key to improving public sector service delivery and asked players in the sector to innovate for quality performances in the sector.

“The research involved 40 ministries, departments and agencies in the public sector in Ghana. 45 percent of the number responded to the questions asked by the researchers, whilst 55 percent did not participate,” he said.

Some of the institutions which took part included the ministry of finance, the ministry of health, the Ghana Audit Service, the Procurement Authority, the Immigration Service, the Ghana Police Service, the Ministry of Energy and the Ghana Revenue Authority, among others.

The research said the five top winners used innovation, quality service delivery and apt management practices, among other key indicators to excel.

The findings however, lamented about the poor top bottom approach in decision making processes in most public sector agencies, which needs to improve in service delivery in the public sector.

IPSLA is a prestigious annual public service excellence awards that rewards public sector institutions in Ghana, based on the successful and effective delivery of service to their stakeholders in the year under review. Enditem

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