Agricultural Development Bank (ADB) PLC has introduced five specialised business desks to enhance service delivery and meet the diverse needs of its customer base.
The strategic initiative includes the establishment of an Asian and Diaspora Trade Desk, Women’s Business Desk, Micro Small and Medium Enterprises (MSME) Desk, Asset Management and Advisory Services Desk, and an Investment and Wealth Management Desk.
The move forms part of the Bank’s transformation strategy to improve customer experience, drive financial inclusion, and respond to evolving market demands across different economic segments.
Speaking on the initiative, Managing Director of ADB PLC, Edward Ato Sarpong, described the introduction of the specialised desks as an important milestone in the Bank’s transformation journey. He explained that each desk has been designed to deliver industry-specific expertise and customised financial solutions tailored to the unique requirements of targeted market segments.
“These new business offerings reflect our commitment to going beyond traditional banking to support our customers in ways that truly matter, just as our corporate tagline, Beyond Banking, signifies,” Mr Ato Sarpong said.
He added that the corporate tagline represents an unwavering commitment to redefining banking, empowering businesses, building futures, driving prosperity, and nurturing communities.
The ADB Managing Director stated that the initiative will position the Bank ahead of competition, strengthen client relationships, and create new opportunities for business growth, particularly within emerging economic segments.
He further noted that the specialised desks will drive financial empowerment for women, support foreign business communities operating in Ghana, promote MSME development, and provide structured guidance for customers seeking long-term investment and wealth-building opportunities.
Mr Ato Sarpong explained that the Women’s Business Desk is designed to empower women entrepreneurs and professionals by offering tailored financial solutions, advisory services, and capacity-building support to help them grow and sustain their businesses.
He highlighted that the Asian and Diaspora Trade Desk will support businesses involved in trade between Ghana and Asian markets, particularly considering the zero-tariff trade agreement announced between Ghana and China, offering trade finance, foreign exchange, and import-export advisory services.
The Investment and Wealth Management Desk will provide high-net-worth individuals and institutional clients with strategic investment options and financial planning services, while the MSME Desk reaffirms the Bank’s focus on supporting small and medium businesses with accessible loans, advisory services, and development tools.
The Asset Management and Advisory Services Desk will offer strategic counsel for customers looking to grow or diversify their financial portfolios, he added.
Deputy Managing Director in charge of Operations, Mrs Sylvia Naa Kwakai Nyante, stated that the expansion of the Bank’s business channels was in line with its strategic growth agenda.
“The introduction of these business desks marks a new chapter in our customer engagement journey. We are not only diversifying our services but also creating dedicated spaces where clients can access in-depth expertise and personalised support,” Mrs Nyante said.
She expressed the Bank’s unwavering commitment to continue providing diversified and convenient service offerings for customers and the general public.
The expanded offerings form part of the Bank’s broader strategy to position itself among the top three banks in Ghana, strengthened by deep sector expertise, agile customer responsiveness, and innovative solutions that support the nation’s economic growth
